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FAQs

Our eyelash serum has been designed to enhance natural beauty and inspire confidence. We want you to feel comfortable with our product and will answer any questions you may have. Below is a list of the most common questions that are asked. If you have any other questions feel free to email us!

Q: When will I see results?

A: Individual results will vary depending from person to person. There are various factors that will affect results however most people begin to see results within 3-6 weeks depending on their age, gender and consistent use of the product. For best results we suggest you use it 1-2 times a day and do not skip days until you achieve desired results. 

Q: Where is Ash lash care based?

A: Ash lash care is based in New Zealand but we provide free shipping worldwide!

Q: What is in Ash Lash Conditioner? 

A: We use several natural plant extracts in our formula, including Folium Isatidis extract, Cacumen Platycladi extract, Nigella Sativa extract, Fructus Chebulae extract, Radix Polygoni Multiflori Preparata extract and Coral extract. 

Q: How do I maintain my eyelashes once I have desired results?

A. After using Ash Lash Serum for 3 months we suggest that you use the serum 3 or 4 times a week. Furthermore, drinking water and eating healthy is also very important in overall health as well as eyelash health. 

Q: How does Ash Eyelash Serum work?

A: The serum has been specially formulated to increase the natural growth cycle of eyelashes and stimulate growth through the hair follicles. 

Q: Can I apply makeup on after using the eyelash serum?

A: Yes, mascara and other makeup may be used after using Ash lash conditioner however you should wait at least 2-3 minutes to let the serum dry and completely absorb into your eyelashes before use. Best time to use is in the morning.

Q: Can I use the eyelash serum on my eyebrows?

A: Absolutely! Our eyelash conditioner is specially formulated to target hair growth and therefore will help thicken eyebrows. However hair will not grow in any places with scarring.

Q: Have animals been used for testing this product?

A: Ash lash conditioner has not used any animals in its testing. Our serum was tested on humans with natural plant based ingredients that were scientifically proven to enhance hair growth.