- Email firstname.lastname@example.org between 28-42 days (this is to allow enough time for results; 'Ash Lash Conditioner' should be used every day in this period) from the purchase date on your invoice notifying us that you wish to return your goods under the "Money Back Guarantee Policy". Tell us your invoice number / date of purchase and reason for requesting the return. For example, "Didn't achieve results".
- We will email you an 'Ash Lash Care Return Form' to complete and return with the returned package.
All products must be shipped to our Auckland location:
Ash Lash Care
56 Kurahaupo St
The Nitty Gritty:
- The goods must be purchased online from www.ashlashcare.com.
- Download the 'Ash Lash Care Return Form' and fill this out. Notify us by email, email@example.com, within between 28-42 days from the date on your invoice of the return.
- Return the goods to our Auckland location, at your cost, with all packaging and the 'Ash Lash Care Return Form'.
- We will refund the value of the goods excluding all shipping costs, once we have received the goods.
- Money Back Guarantee does not apply to Faulty or Damaged goods. Faulty or Damaged goods are processed under our defective goods policy (see below).
- A refund will be made in the same tender as the original purchase.
- For additional information on our return policies, please contact our Customer Service Team at firstname.lastname@example.org.